This story begins more or less like this with an innocent phone call (ed: names were changed because I wanted an excuse to write that the names were changed, how cool is it?): > Hi Angelo, I need a UPS with a network card, a 1500VA is fine, what do you propose? < Um let me think, APC as usual I guess, by when do you need it? > Yesterday! [....
Cybersecurity has become a top priority in the digital age in which we live. Organizations in every industry face increasingly sophisticated threats to protect their data and systems from malicious attacks. In addition, the increasingly rapid evolution of technologies, as well as new capabilities and paradigms, requires an equally continuous evolution of our security policies. Just think of how the IT landscape has changed in the last few years: Azure, AWS, Containers, and SaaS solutions have joined or replaced classic Windows Server-centric infrastructures, and there is no shortage of developments on this front as well....
February 14, 2023 is in its own way a historic date, after the end of support on June 15, 2022, Microsoft has officially disabled Internet Explorer in Windows and it is no longer possible to open it as a stand-alone program, in its place will in fact start Microsoft Edge. I say historic because IE has accompanied us, for better or worse, for almost three decades and even with all its problems, it cannot be denied that it was the one that brought everyone to the web, the first step into the digital age that opened a world to us through its iconic blue “e”....
Until yesterday it was working If you, too, are someone who likes to play around with your devices, testing features and enhancements, sooner or later you’ll discoveryou know that it is most important to keep track of changes made in configuration. Or just think of what I call the Cisco classic: that last fundamental wr (write memory) that you forgot to run and that made you so happy after an unexpected reboot!...
Let’s face reality, you can offer and sell the best service in the world but (often) the average customer/user will judge it by the ‘cover’: if it doesn’t look good, it’s crap, if it’s stylish then maybe they’ll appreciate the rest. You can explain that it’s about security, that it’s important to have active UTM services (TRUE?!?), that the product is good, but if you leave a banal Deny Message in default dull gray… that’s all that counts....
One of the basic requirements when providing IT support is to interact with the user. Whether it involves troubleshooting or assistance, frequently our users appears to be unaware of what they are doing, or their ability to analyze and describe the problem is on par with that of the average user of a baby tablet. The only way to save ourselves and our nervous system from the user will therefore be to see with our own eyes what is happening on their desktop using remote desktop software such as AnyDesk, TeamViewer, and the like, paying the relevant license if due, or…...
Raise your hand if you’ve never encountered that mythological, ancient, sworn enemy of digitalization, the unwitting lover of plastic gardens, who infests all offices: the compulsive printer! The one who prints (almost) all emails to keep them in weathered file cabinet, the one who downloads a 150-page PDF document to have a look at a random chapter but on the screen “struggles to read” and therefore it’s better to print it (all) to read it on paper in positions that the orthopedist appreciates, the one who says “but you never know…” you get the idea!...